SHIPPING AND RETURNS
All orders shipping to an address in Canada are shipped in accordance to Canada Post prices; shipping for international orders will vary by country. Free shipping is granted to Canadian customers once your basket reaches $79.99 and American customers at $99.99. Free local delivery or pick up is provided to customers in the following cities: Toronto, Scarborough, Pickering, Ajax, Whitby, and Oshawa only. A free shipping discount is not valid on previous purchases or with any other promotion or discount. After your order has been placed, you can expect it to ship within 3-7 business days. Once your order has shipped and depending on your shipping preference, you will receive a confirmation email and may receive a tracking number via email.
SUMMER SHIPPING POLICY
The products sold on Catherine & Co. are temperature sensitive and can be damaged during the summer. In order to ensure your order is free of damage, temperature sensitive products will only ship on Mondays. We try to do everything we can to ensure that your candles arrive to you perfectly in the hot summer months, but please note that you are ordering at your own risk.
DO YOU ACCEPT RETURNS?
At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our beloved customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help. If your package was damaged in shipment by the carrier, please keep all of the original packaging and broken products and notify us immediately.
WHERE ARE MY CANDLES COMING FROM?
All candles are hand poured and shipped from Toronto, ON, Canada and are made with Wooden Wick Co. wicks. More information on the wicks can be found here: https://woodenwick.com/patents.