Shipping & Returns
SHIPPING AND RETURNS
All orders shipping to an address in Canada are shipped in accordance to Canada Post prices; shipping for international orders will vary by country. After your order has been placed, you can expect it to ship within 7-10 business days due to recent parcel changes caused by the COVID-19 pandemic. Once your order has shipped and depending on your shipping preference, you will receive a confirmation email and may receive a tracking number via email.
We are currently offering free pick-up at our Scarborough and Oshawa, ON locations. If you would like to pick-up your order, please leave a note for your preferred location. An email will be sent with the pick-up address for both.
SUMMER SHIPPING POLICY
The products sold on Catherine & Co. are temperature sensitive and can be damaged during the summer. We try to do everything we can to ensure that your candles arrive to you perfectly in the hot summer months, but please note that you are ordering at your own risk.
DO YOU ACCEPT RETURNS?
At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our beloved customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help. If your package was damaged in shipment by the carrier, please keep all of the original packaging and broken products and notify us immediately.
WHERE ARE MY CANDLES COMING FROM?
All candles are hand poured and shipped from Toronto, ON, Canada. They are made using cotton wicks and wooden wicks from the Wooden Wick Co. For more information regarding wicks, please visit woodenwick.com/patents.
Our policy was last updated on 19 March 2021.